Standard shipping is FREE. We ship via UPS and your package will arrive to it’s destination within 2-3 business days (Mon-Fri) whether you are in a state right next to us or in California all the way across the the US. You may request overnight or Saturday Delivery at an additional charge if urgent. The charge can be anywhere from $20-50 depending on your location. Medications requiring refrigeration have a flat $20-25 overnight fee. We are happy to provide you with a tracking number once it is shipped.

You medication will be shipped via UPS in a plain bubble wrapped padded mailer or a plain brown box with no marking to distinguish it is medication. If you require a medication be sent to a diffrent address or to a PO box, please make sure to let a representative know of your updated shipping needs.

All our packages are shipped UPS with a standard signature requirement. You may request to waive the signature requirement upon delivery if you are satisfied with UPS leaving a package on your porch or front door step. If you live in an apartment complex with a doorman, they may also sign for the medication or have the delivery left with them. IF YOU WAIVE THE SIGNATURE REQUIREMENT, WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS. If you are not home for a package that has a signature requirement, UPS will leave a door tag for you and you can arrange to pick up your package at a nearby UPS location or have them re-deliver the medication on a day that works for you. They will attempt to redeliver the package 2 more times before sending it back to us.

Once we receive confirmation and payment to make and ship the medication, it takes 24-72 hours to compound. Once we have compounded the medication, it will ship via UPS and will be delivered in 2 business days. If it is being sent USPS to a PO Box, it may take up to 3 days for it to arrive.

If we track your package and it shows that it has been delivered, please check outside your home and around the immediate area. If the signature was waived, UPS will sometimes not knock on your door and leave it in a safe place outside your home. If you still cannot locate your package, we will start a Track&Trace with UPS. A representative from UPS may contact you in order to receive more information. The Track & Trace may take 1-2 days to complete. Sometimes, UPS is able to relocate the package and deliver it again in a day. If it is deemed as properly delivered and there is no signature requirement, we cannot replace your medication. You will have to order and pay for it again. If it is lost on UPS’s part, we will send out a replacement once it has been confirmed as lost by UPS. Due to the nature of the package, we cannot ship out a replacement until UPS confirms the package as lost.

Once we receive the returned package, we will mail it back to your address again upon confirming the information is still the same. If it is returned to us a 2nd time, we will charge an additional shipping fee in order for us to ship it out again.

If you have not received your package within 3-4 business days upon confirming shipment, please contact us and a representative can track your package via UPS. You may also ask for the tracking number so you may track it online. If there is delay due to ordering ingredients or issues with payment, we will always let you know ASAP. If there are severe weather warnings in our area or yours, we may also hold shipping to prevent any damage to the package.

Your doctor may call, fax, or E-Scribe prescriptions to us at any time. We will reach out to you once we receive a prescription so you are aware we have received it.

You can fax us a copy of the prescription, but we require the hard copy original be mailed or handed to us at the pharmacy before we ship out the medication. Often, the doctor’s office can call or fax in a new prescription to us directly if you are located out-of-state.

Once we receive a prescription from your doctor, a Chemistry Rx representative will call you to confirm with you our receipt of your prescription. We may also ask you for additional information such as pharmacy insurance information, allergy information, and mailing address. We usually will contact you within 24 hours of receiving your prescription. We will leave a general voicemail for you to call us back if we are unable to reach you. We will not leave any personal information on your voicemail.

We will only leave a general message on voicemails for you to call us back. We WILL NOT leave any personal information besides your name and a phone number to reach us. We will call again the following day if we do not receive any communication from you. We will never leave any personal information on a voicemail without your explicit consent.